Payment & Refund Policy

At Aarogyam Hospitals, we are committed to providing exceptional healthcare services to our patients. Our Payment & Refund Policy is designed to ensure transparency and clarity in all transactions. Please read the policy carefully before proceeding with payments.

1. Payment Terms

Payments for consultations, treatments, diagnostics, or other services must be made at the time of booking or availing the service.

We accept multiple payment modes, including cash, credit/debit cards, net banking, and UPI.

All payments are subject to applicable taxes as per government regulations.

Any additional charges, such as consumables or specialized procedures, will be communicated to the patient in advance.

2. Refund Policy

We strive to deliver the highest quality healthcare services. However, in certain circumstances, refunds may be applicable under the following conditions:

Cancellation of Services:

If a service is canceled by Aarogyam Hospitals due to unforeseen circumstances, a full refund will be initiated.

For cancellations initiated by the patient, the refund amount will be determined based on the time of cancellation and the service availed.

Eligibility for Refund:

Refunds are applicable only for advance payments made for services that have not been utilized.

Refund requests must be made within [specific number of days, e.g., 7 days] of the payment date.

Non-Refundable Services:

Payments made for completed consultations, treatments, diagnostic tests, or surgeries are non-refundable.

Administrative fees or charges for medical documentation are non-refundable.

3. Refund Process

Refund requests can be initiated by contacting our billing department at [insert contact details] or emailing us at [insert email address].

Refunds will be processed within [insert time frame, e.g., 7–10 business days] after the request is approved.

The amount will be credited to the original payment method used during the transaction.

4. Dispute Resolution

In case of any disputes regarding payments or refunds, patients are encouraged to contact our grievance redressal team at [insert contact details].

We aim to resolve all disputes amicably and promptly.

5. Changes to Policy

Aarogyam Hospitals reserves the right to modify this Payment & Refund Policy at any time. Patients are advised to review this page periodically for updates.